At AL’s Real Goods, we care about your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase from us.

By using our website, you agree to the practices outlined below.

1. Information We Collect

Information You Provide:

• Name, email address, phone number
• Shipping and billing address
• Payment details (processed securely via Shopify/third-party provider)
• Account login information (if you create an account)
• Messages or feedback you submit through contact forms or email

Information Collected Automatically:

• IP address and browser type
• Device information
• Pages you visit and links you click
• Shopping cart behavior
• Referring website or search engine
  

2. How We Use Your Information

We use the information we collect to:

• Process and ship your orders
• Send order confirmations and updates
• Provide customer support
• Improve our website, marketing, and products
• Send marketing emails if you’ve opted in
• Prevent fraud and ensure security
  

3. Sharing Your Information

We never sell your personal data.
We may share your information with:

• Shopify, our ecommerce platform
• Payment processors, to complete your transaction
• Shipping carriers, to deliver your orders
• Email and marketing providers, to keep you updated
• Analytics services, to understand how people use our site
  

4. Email Marketing & Communication

If you opt in to receive marketing emails, we may send you news, product updates, promotions, and more. You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email.

5. Your Choices

• Opt Out of Marketing: You can unsubscribe from our emails at any time.
• Access & Update: Contact us to request access to your personal data or to correct it.
• Delete Your Data: You may request that we delete your information, subject to certain legal requirements.
  

6. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

7. Security

We use industry-standard practices to protect your personal data, including secure servers, SSL encryption, and strict access controls. However, no system is 100% secure, so we can’t guarantee absolute security.

8. Children’s Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal data from them.

9. Your State Privacy Rights

If you live in California, please see our California Privacy Notice for more information about your rights under the CCPA/CPRA.

10. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted here, with the effective date noted at the top.

11. Contact Us

If you have any questions or requests regarding your privacy or this policy, please contact us:
Email: hello@alsrealgoods.com